Frequently Asked Questions

If you cannot find the information you need, we are happy to help. Please Emails received Saturday afternoon thru Monday evening will be answered as quickly as possible during regular office hours: Tuesday – Saturday (excluding holidays).

We strive to keep you informed of your purchase or inquiry every step of the way.  Customer satisfaction is our top priority.

Q: I want to know if you carry a specific brand/product?

A: If, after using the Search box on the Changing Images website the product you are looking for is not listed please contact Changing Images.

Q. How can I pay?

A. With your PayPal account or the following Credit Cards. (PayPal is a service that enables you to pay for merchandise (no account necessary) without revealing your financial details to the seller:

– MasterCard
– Visa
– American Express
– Discover
– Apple Pay

Q: Do you have a catalog?

A: At this time we do not have a catalog. If you are searching for a particular hair care product which is not listed on the website, please contact us.

Q: Do you have Gift Cards for purchase?

No, we do not offer Gift Cards at this time.

Q: Is sales tax added?

A: Sales tax is added to all orders shipped to Texas.

Q: Do you offer Store Coupons?

A: Yes, we offer Specials throughout the year. Please sign up for the newsletter to take advantage.

Q: How do I use a Coupon?

A: Enter the Coupon Code into the space provided at checkout. Your total charges reflect the coupon discount.

Q: Why is my  Coupon not working?

A: The Coupon is only valid for specified dates and times – typically it expires at 12:00 midnight CST. Check the date and time on the coupon.

Q: Do you offer Live Chat?

A: Sorry, at this time we do not offer live chat. Should you require assistance ordering please contact us via phone or email.

Q: My email address has changed. How do I update this information to my current account?

A: If you are a registered user, login to your account and update your information.

Q: I just purchased an item which is now on sale. Do you honor price adjustments?

A: No, adjustments are not available. We recommend you sign up for our newsletter so you will receive notification of store coupons and specials as they are released. Alternatively, check the website regularly, to take advantage of all our special offers.

Q: Is it safe to use my credit card on your site?

A: Absolutely yes. The safety of your personal information is extremely important to us. We protect your personal data from unauthorized access and never release it or sell it to anyone unless required to by law. We do not have access to any card information.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card.

Q: I need assistance with my order, how do I get it?

A: Please contact us, we are always happy to help.

Q: How will the charge appear on my statement?

A: The charge will appear on your statement as Changing Images LLC.

Q: Do you accept payment with Cashier's Checks or Money Orders?

A: No. 

Q: How much is shipping?

A: Shipping charges to Continental US locations: we typically use USPS Priority Mail.
• $10:00 flat rate shipping for orders up to $80.00
• Free shipping on orders over $80.00

Please note that these rates may change at any time.  Please check the website for all/any changes.

Q: Can I confirm my shipping costs before I pay?

A: On the Cart page:

  1. click on Calculate Shipping to select your state from the dropdown list
  2. click on Update Totals. Shipping charges and applicable tax will be displayed

This is the total amount of your purchase, and is again displayed on the Checkout page before you confirm your payment.

Q: How soon do you ship?

A: Typically we ship items within 2-3 business days, Tuesday through Saturday. Orders received Saturday afternoon thru Monday evening will be processed the following Tuesday.

Q. Why has my package not arrived yet?

A. When an order is sent you will receive an email with the postal tracking code. Please check this. Also make sure that the address you provided at time of purchase is correct.

Occasionally we are waiting for deliveries; if we anticipate a delay in shipping you your order we’ll contact you. Please contact Hair Liquids with any further questions.

Q: Can I return an order?

A: Only if we made a mistake. We’ll fix it! Contact us within 5 days of delivery and let us help you.

Q: What do I need to know before I return an item?

A: Should an error happen at our end, we will make every effort to remedy the situation as quickly as possible. Please do not return any item to us before being instructed to do so. A refund will only be issued to qualified customers who comply with our Return Policy. Unauthorized returns will not be accepted. Please review Store Policies.

Q: I received a defective item? What do I do?

A: Please contact us within 5 days of delivery so we can help you.

Q: I received the wrong product. What do I do?

A: Please contact us within 5 days of delivery so we can help you.

Q: My shipment is damaged. What do I do?

A: Please contact us within 5 days of delivery so we can help you.

Q: How do I get a refund?

A: Please do not return an incorrect or damaged order until requested to do so. Unauthorized returns will not be accepted. Changing Images prides itself on customer support and we make every effort to ensure that you have a smooth shopping experience.

Authorized refunds are processed through Shopify, at which time you will receive notification.